Booking

 

How do I make a booking?

Bookings can be made through our website or by phone.

 

What personal details do you need from me?

Only when you have decided to book with us will we ask for your name, phone number, email address, and residential address.

 

How much do I have to pay to engage your cleaning service?

Simply let us know the size of your house and the number of bedrooms and bathrooms, and we will reply with a quote. 

 

Will there be a surcharge for sessions booked on weekends or public holiday?

There will be a £10.00 surcharge for service sessions on weekends and public holidays.

 

Can I reschedule / cancel my booking?

You may reschedule or cancel a booking free of charge more than 48 working hours (Monday to Friday) before start of the session. Otherwise, a cancellation fee will be charged.

 

How do I contact Whissh?

Our client service team uses email normally. For urgent matter and sales enquiries, please contact us at 020 8168 9818. Our phone operating hours are 9 am to 9 pm daily.

 

How do I enquire about or order a Move in,  End of tenancy, After builders, or Spring cleaning service?

Please contact us at 020 8168 9818 if you require these services. We can take your order by phone and we will send you our quotation by email when we have firmed up your requirements. 

 

Service Providers

 

Are the service providers physically fit to clean my house?

Yes, our service providers are put through an orientation and training programme and verified through job supervision.

 

Have the service providers undergone background checks?

Yes, we interview our providers, ensure their right to work, and conduct Disclosure and Barring Service checks as necessary.

 

Where do I provide feedback about the service providers?

At the end of every session, you will be asked to review the service providers’ performance. Please give us your feedback and we strive to improve our services.

 

Will I be assigned the same service providers for all my bookings?

We will try our best to assign the same service providers. If your preferred person is unavailable, we will assign another person to you. Your client service partner will make the arrangement for you.

 

What happens if the service providers don’t turn up?

We respect your time. If the service providers are set back by unforeseen circumstances, we will notify you immediately and send you a replacement if available. Alternatively, we will reschedule or cancel the session at no additional charge.

 

Service Session

 

Do I have to be at home during the session?

We can directly attend to your preferences if you are at home. If you are not at home, please let us know your instructions for entering your home, e.g. where the service providers can locate the key. We will send you a service report after the session.

 

Is it safe to leave my valuables at home during the session?

As would be the case for any house visitors, we recommend that you keep your valuables away to avoid any dispute.

 

Does your cleaning package include marble floor polishing?

Our standard cleaning packages do not include marble floor polishing. Please refer to our cleaning page for the scope of our cleaning packages.

 

Does your cleaning package include cleaning of windows and window grills?

Our general cleaning packages do not include exterior cleaning of windows and cleaning of windows and window grills at height. Otherwise, we do interior spot cleaning of windows to remove fingerprints and smudges. 

 

Will the service providers finish within the stipulated time?

The service providers work by stipulated tasks and schedule and are expected to complete their tasks promptly.

 

Do I have to provide cleaning equipment and solutions?

For the standard cleaning packages, please ensure that you have equipment such as brooms, mops, rags, scrub, pails, and vacuum cleaners, as well as sufficient quantities of cleaning solutions. There will be additional cost to you if you need us to provide and deliver these items. For the deep cleaning packages, we will provide all equipment and solutions. Please let us know if you have certain preferences. 

 

Pricing, Payment and Invoices 

 

What’s the difference in pricing for sessions on weekdays, weekends and public holidays?

Standard pricing applies for weekdays. Surcharge of £10.00 applies for weekend and public holiday sessions.

 

What is the mode of payment?

Payment is made ahead of sessions. You may pay securely online with debit/credit card or by bank transfer to our account.

 

Can I pay for my session in cash?

We do not accept cash payment through the service providers. Payment is made ahead of the session, securely online with debit/credit card or via bank transfer.

 

I keep getting error on the payment page.

Please ensure that you have keyed your card details into the required fields accurately. Or you could try using another card. Please contact us at 020 8168 9818 if the error persists.

 

Where do I find my invoices?

An invoice will be sent to your registered email address upon your payment.