3 Easy Steps!
Seamless process for on-demand home service
Book easily online
Get instant confirmation and we’ll match you with a trusted, experienced specialist.
Confirm and pay securely
Select date, time and pay securely online by credit card.
Get a 5 star service
Your trusted service crew will arrive on time. Every specialist is friendly and reliable.
Customer Protection Guarantee
Your satisfaction matters to us, so we take steps to ensure that you are happy with our results. This is why you can be confident in choosing us!
Quality Assurance
Our review system ensures that you won’t be matched with the service crews that you rate low.
Highly Trained
All our service crew are trained and vetted by industry experts.
Insured
For public, service and employer’s liability.
100% Screening
Background and health checks are conducted on all our service crew.
Over 100,000 have chosen Whissh
Trusted by Professionals in
Frequently Asked Questions
Many of our customers have specific questions about our professional maid services. Here are just a few of the Frequently asked questions we hear at Whissh.
Booking
Bookings can be made through our website or by phone.
Only when you have decided to book with us will we ask for your name, phone number, email address, and residential address.
Simply let us know the size of your house and the number of bedrooms and bathrooms, and we will reply with a quote.
There will be a £10.00 surcharge for service sessions on weekends and public holidays
You may reschedule or cancel a booking free of charge more than 48 working hours (Monday to Friday) before start of the session. Otherwise, a cancellation fee will be charged.
Our client service team uses email normally. For urgent matter and sales enquiries, please contact us at 020 8168 9818.
Please contact us at 020 8168 9818 if you require these services. We can take your order by phone and we will send you our quotation by email when we have firmed up your requirements
Service Providers
Yes, our service providers are put through an orientation and training programme and verified through job supervision.
Yes, we interview our providers, ensure their right to work, and conduct Disclosure and Barring Service checks as necessary.
At the end of every session, you will be asked to review the service providers’ performance. Please give us your feedback and we strive to improve our services.
We will try our best to assign the same service providers. If your preferred person is unavailable, we will assign another person to you. Your client service partner will make the arrangement for you.
We respect your time. If the service providers are set back by unforeseen circumstances, we will notify you immediately and send you a replacement if available. Alternatively, we will reschedule or cancel the session at no additional charge.
Service Session
We can directly attend to your preferences if you are at home. If you are not at home, please let us know your instructions for entering your home, e.g. where the service providers can locate the key. We will send you a service report after the session.
As would be the case for any house visitors, we recommend that you keep your valuables away to avoid any dispute.
Our standard cleaning packages do not include marble floor polishing. Please refer to our cleaning page for the scope of our cleaning packages.
Our general cleaning packages do not include exterior cleaning of windows and cleaning of windows and window grills at height. Otherwise, we do interior spot cleaning of windows to remove fingerprints and smudges.
The service providers work by stipulated tasks and schedule and are expected to complete their tasks promptly.
For the standard cleaning packages, please ensure that you have equipment such as brooms, mops, rags, scrub, pails, and vacuum cleaners, as well as sufficient quantities of cleaning solutions. There will be additional cost to you if you need us to provide and deliver these items. For the deep cleaning packages, we will provide all equipment and solutions. Please let us know if you have certain preferences.
Pricing, Payment and Invoices
Standard pricing applies for weekdays. Surcharge of £10.00 applies for weekend and public holiday sessions.
Payment is made ahead of sessions. You may pay securely online with debit/credit card or by bank transfer to our account.
We do not accept cash payment through the service providers. Payment is made ahead of the session, securely online with debit/credit card or via bank transfer.
Please ensure that you have keyed in your card details accurately. Or you could try using another card. Please contact us at 020 8168 9818 if the error persists.
Your invoices are sent to your registered email address.
